Need a quick answer? Here are the most common questions about ordering from Petsemble.
Where does Petsemble ship?
Petsemble currently ships within Australia.
How can I track my order?
Once tracking is available, you can check your order through our Orders & Tracking page.
When will I receive tracking information?
Tracking information is provided once your order has been dispatched and the shipment details are available.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has entered processing or dispatch.
What if my item arrives damaged, faulty or incorrect?
Please contact Petsemble with your order details and clear photos of the item and packaging where relevant. We will review the issue and help with the appropriate next step.
What is your returns policy?
Return eligibility, conditions and timeframes are set out in our Refund Policy. Please review that policy before returning an item.
Where can I find shipping information?
Please see our Shipping Policy for the latest shipping information and conditions.
How do I choose the right product or variant?
Each product page includes its available options, product details and product-specific FAQs. Please check these before ordering to make sure the option you select suits your needs.
How can I contact Petsemble?
You can reach us through our Contact page. If your question is about an existing order, include your order number so we can assist more efficiently.